Customer Service done right

There was a nice moment this week at the TeeDirectory,firstly a negative review was left by lisa about Kosherham (here’s a snippet)

“Its just very annoying and frustrating. The lack of communication with this company is really poor and they need to make some changes on their website to make the customers experience a lot better.”

Great, its supposed to be a resource for t-shirt enthusiasts to share the good and the bad experiences.  That way we have a little more transparency about who’s doing things wrong and right (look at the trouble with Dirty Microbe back in 2007) and know who to avoid.

But then Jeremy (who in my communication with him has always been very professional and enthusiastic) responded to the criticisms in a balanced way (here’s a snippet)

“Thanks again for the order. We’re still learning, not perfect, and just sent you a personal email as well. We appreciate every order, fan, and customer!

Best,

Jeremy Bloom”

Awesome. I hope we have more interactions between t-shirt companies and their customers in the Directory in the future, and thanks to Lisa and Jeremy for making their dialogue public where we can all benefit from it in our never ending quest to spot the good guys from the bad.

Read the full dialogue in the Kosherham TeeDirectory page

Other great deals to checkout: